AXA is a French multinational insurance firm headquartered in the 8th arrondissement of Paris that engages in global insurance, investment management, and other financial services. The AXA Group operates primarily in Western Europe, North America, the Asia Pacific region, and the Middle East, with presence also in Africa. AXA is a conglomerate of independently run businesses, operated according to the laws and regulations of many different countries. The company is a component of the Euro Stoxx 50 stock market index.
Desiring to create a unique customer experience for “assistance call center” (car, travel, home..) from “technician” to “customer advisor”, AXA invested Learning Tribes strong experience in training engineering and CRM to create coaching for their 400 employees.
The Learning Tribes team engineered 2 days of training + coaching on site about excellence in customers relationships.