Air France

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Air France, stylized as AIRFRANCE, is the French flag carrier headquartered in Tremblay-en-France, (north of Paris). It is a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance. As of 2013 Air France serves 36 destinations in France and operates worldwide scheduled passenger and cargo services to 168 destinations in 93 countries (including overseas departments and territories of France) and also carried 46,803,000 passengers in 2015. The airline’s global hub is at Charles de Gaulle Airport, with Orly Airport, Lyon–Saint Exupéry Airport, Marseille Provence Airport, Toulouse Blagnac Airport, and Nice Côte d’Azur Airport serving as secondary hubs. Air France’s corporate headquarters, previously in Montparnasse, Paris, are located on the grounds of Charles de Gaulle Airport, north of Paris.

Desiring to improve the customer journey of their customer, Air France startes the “MARCO” projet with the goal in 2020 to transform an airline company to an outstanding customer journey. Every employee who has customer contact in ariport will have a tablet with customer web app to answer all questions

Learning Tribes is providing the mobile platform to train their employees on tablet. We created Small Private Online Courses as training kit for the 4500 employees in France.

About

Project Name
Company
Project Type
Release Date
Website
MARCO
Air France
MOOC/SPOC design
March, 2016

Project Focus

Customer Relationship
Management
Services quality

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